In the manager's calendar, double-select the appointment that you created in step 2.
Select Open Calendar on the Ribbon, and then select Open Shared Calendar.Įnter the name of the manager's mailbox, and then select OK. Under My Calendars, cancel the selection of the manager's calendar. In the navigation pane, select the Calendar module. Select OK to the prompt that instructs you to restart Outlook.Įxit Outlook, and then restart Outlook by using the delegate's profile.Įnter any credentials if you are prompted. Select Finish after your account is successfully added. In the Add New Account dialog box, enter your account information, and then select Next. On the File tab, select Add Account on the Info tab. Start Outlook by using a profile for the delegate. There may be other situations in which this unsupported configuration may cause problems, and this article may be updated in the future to include additional problems.ĭefault delegate settings do not let the delegate see items that are owned by the manager and that are marked as private.Īdd an appointment to your calendar, and then enable the Private option on the Tags section of the Ribbon. The following steps demonstrate two problems that may occur if manager and delegate accounts are added to the same profile by using the Outlook multiple Exchange accounts functionality. In this configuration, you can access any folders in the second mailbox for which you have permissions. In the Change Account dialog box, select Next. In the Microsoft Exchange dialog box, select OK. In the Change Account dialog box, select More Settings.Įnter the name of the mailbox, and then select OK.Īfter you make this change, the additional mailbox is listed on the Advanced tab in the Microsoft Exchange dialog box. Select your primary account, and then select Change. In the Account Settings dialog box, select Close.Īdd the second mailbox as an additional mailbox. Select Yes when you are prompted to confirm that you want to remove the account. Select the account that you want to remove, and then select Remove. Select Account Settings, and then select Account Settings. For example, if you are a delegate, remove your manager's account from your profile. Remove the second Exchange account from your profile. If the manager and delegate mailboxes have to be accessed in the same Outlook profile, follow these steps: The delegate has added the mailbox account of Corey Gray to their own Outlook profile. In this example, the manager is Corey Gray. For example, the following screenshot shows an Outlook 2010 profile that has two Exchange accounts.
However, although there is no warning message or error, this profile configuration is not supported. Outlook 2010, Outlook 2013, and Outlook 2016, Outlook 2019, and Outlook for Office 365 let you add your delegate's account to your own profile and lets your delegate add your account to their profile. Scenario 1: The manager and delegate mailboxes are added to the same profile Additionally, this section provides the steps that you can follow to resolve or to work around these issues. This section describes the two scenarios in which unexpected behavior can occur when you use the Outlook feature that lets you add multiple Exchange accounts to the same profile.
This article describes two distinct scenarios in which this feature can cause unexpected behavior: However, you know the credentials to access the additional Exchange mailbox.
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